Comcast’s worst PR nightmare is its own terrifying facebook page

By Dann Furia - 5/3/15

Like so many Americans, I spent an extraordinary amount of time last year battling the Kafkaesque, purposefully designed to mind-, soul-, and financially fuck you over, amorphous entity that Comcast tauntingly refers to as “Customer Service”. I learned the hard way that trying to reason with Comcast was a useless endeavor, ultimately resorting to publicly shaming those remarkable bastards into finally responding. In earnest, I submit to the general populace that Comcast’s treatment of human beings is in fact even more appalling than the news media has portrayed. And further, that the endless stream of caustic and seemingly hyperbolic criticism launched at Comcast is not an exaggeration, but rather is wholly warranted.

During my quest to escape from Comcast purgatory, I stumbled upon one peculiar and frightening phenomenon: Comcast’s Facebook Page. It is a place where every single day between 200 and 400 real Comcast customers post desperate, exasperated, often rage-induced complaints hoping for – but not likely to receive – relief of any kind. Comcast’s Facebook page is a digital shit show of complaints so stunningly awful you have to see it to believe, providing us with perhaps the most horrifying glimpse yet into the collective, tortured soul that is Comcast’s customer base. Fool me once, shame on you, Comcast. Fool tens of thousands of innocent customers, go fuck yourself - you truly are a monster of a company.

So brace yourself and sneak a peek, if you dare, into the wretched anus of the kraken that is Comcast: on the left side of Comcast's Official Facebook Page, just scroll down and click “Posts to page”.

Here are just a few of my “favorite" posts on Comcast's Facebook page, at the time I’m writing this:

  • Ken G Mitchell 19 mins ago
    By far the WORST phone customer service EVER!! Thank you Google Fiber for coming to my community soon. I can't wait to switch!!
  • Azim Miza 1 hr ago
    1.85Mbps download & .94Mbps upload... Fabulous even below third world standard (Am I going to hear a modem sound now ?)
  • Tom Shea 1 hr ago
    I would get more enjoyment for my $210.00 a month if you could send some technicians over say once a week, ring the door bell and when I answer deliver me a swift kick in the groin. Not a swat, a grazing, do not tease me. I'm requesting a kick similar to hall of fame punter Ray Guy's technique. Now like an idiot I will unplug my box and for the fourth time reset or can you send me another signal.
  • Kyle Marc Rasmussen 11 hrs ago
    Worst customer / user experience of all time. It's Impossible to capture my frustration in a post. Just know you're failing, miserably.
  • PhatGirl Coldhearted'nMisunderstood Williams 3 hrs ago
    XFINITY COMCAST HAS GOT TO BE THE MOST AGGRAVATING SERVICE TO HAVE!! THEIR INCOMPETENT ASSES STAY FUCKN SOME SHIT UP AND WONDER WHY PEOPLE ALWAYS SWITCHING COMPANY SERVICES!!
  • Daniel XuLi 4 hrs ago
    At Union City, CA, their Comcast store allows for racially discriminatory conduct by their employee to continue. No managers stop their employees misconduct and vulgar behavior.
  • Jacquie Moore 6 hrs ago
    Installation nightmare: shattered patio door, missing 2nd box...and still no cable. Sure hope Comcast's Customer Service dept makes this right TODAY.
  • Tomi Sue Markham Lee 10 hrs ago
    I have been lied to 6 times this week ... Have 4 of those lies on chat transcript! It is such a shame how a corporation like you treat your customers! Such a disgrace! Been waiting since 8:00 AM on a promise ... Lies again! No customer support whatsoever!

Last week, Slate Magazine addressed Comcast’s recent PR nightmares: “These moments may have felt extreme and viral-ready, but they were also symptomatic of an industry with a huge customer service problem.” As it turns out, Comcast’s ENTIRE Facebook page is extreme and viral-ready. By far the worst customer service satisfaction ratings of any company in any industry, repeated “Worst Company In America” awards, stunningly awful ratings on Consumer Affairs, Yelp, and Google Plus, all while racking up more unflattering nicknames than perhaps any company in the history of corporate America - even amongst the notoriously terrible cable industry, Comcast truly is The Future of Awesome a shining beacon of awful ®.

Some screenshots for sake of posterity…